Frequently Asked Questions

In order to custom decorate your items, a set-up is involved. The set-up may be screens for printing, tape for embroidery, or a die for embossing. Set-up charges are generally a one-time fee that you typically will not be charged again.

We want our clients to only receive the highest quality, most accurately decorated products. In order to make this happen, our manufacturers typically run a 5-10% overrun to ensure perfectly decorated products. In rare cases, high-speed production is stopped just short of the number ordered causing an underrun. Either way, we bill for the exact amount shipped within the tolerances stated on your order confirmation.

Production time varies depending on the product and quantity ordered. In general, you can expect to have your order in approximately 3 weeks. Rush service is available for most items.

For quickest order processing, please submit artwork in a vector format (.EPS or Adobe Illustrator .AI files preferred). PDFs are acceptable only if they were created using vector art and retain editing capabilities. In some cases, high-resolution raster images can be used.

In order to avoid any delays, please do not submit Microsoft Word, Publisher, or art copied from the web as final artwork. Since these files are not suitable for high-quality printing, we will need to re-create your artwork in a vector format. Additional charges will apply.

No problem. Please submit whatever you do have and we can recreate the artwork in a vector format. We will keep the artwork on file for future use. Additional charges apply for artwork re-creation.

Unfortunately, no. Raster to vector conversion usually requires the artwork to be redrawn, which we can do for you. Simply saving the file with a new extension will not change the file format.

Please email artwork to your Tuxedo Ranch account representative. If you have specific questions about your artwork, please email artwork@tuxedoranch.com or call 720-229-0521.

Yes. We can usually create artwork for a product within 48 hours, and often more quickly. Artwork creation for use on our products is charged at $40 per hour (0.5 hour minimum). Please remember we also offer brand identity packages. Please see our FreshIdentity services and contact us.

To avoid art charges, please submit your art files in vector format and without need for modification. Small changes are typically free (date changes, etc.). Modifications that take longer than 10 minutes are charged at $40 per hour (0.5 hour minimum).

We do all we can to make sure your product fits within your brand. Colors are important. With many products we can match your specific PMS colors. Additional charges typically apply for color matching.

• This is our first order:
  • Place your order by calling 1.800.283.9646 or emailing orders@tuxedoranch.com with the product you have in mind or project you are working on.
• We already have a Tuxedo Ranch account representative:
  • Place your order by emailing, faxing or calling your Tuxedo Ranch account representative (forgot who?). Email all necessary artwork to your account representative. We will respond with an order confirmation that includes all relevant details (pricing, set-up charges, decoration, shipping info).

Yes. Many of the products we offer are available with rush production and, if necessary, expedited shipping.

Our business is helping you build your brand through custom decorated apparel and promotional items. We typically offer only decorated items. If you have a special request, contact us.

Minimum orders generally apply. Typically the less expensive the item, the higher minimum quantity. With some more expensive items, the minimum quantity may be as low as one piece.

Yes. If time permits, we can supply a sample decorated with your artwork. You will generally be billed for the item and cost of set-up. If the full order is placed, the paid set-up charge is applied to the order.

We primarily ship orders via FedEx or UPS. Shipping charges will be included in your invoice.

Sure. Just let us know the carrier and your account number when you are returning the order confirmation. (Additional charges may apply.)

We have a 99% on time delivery record and make every effort to make certain that you receive your order by the date you requested. We guarantee that your order will ship on time, but cannot be liable for delays due to third-party shipping companies, customs or adverse weather conditions. We recommend that orders be shipped with time to spare.

When your order has shipped we'll contact you with the expected delivery date. If you have any questions or would like to know the order status at any other time, please contact your TR account representative.

We require a 50% down-payment for first-time orders. The balance of the order will be invoiced and sent to you via email or standard mail. Our Terms are Net 30 (See Terms & Conditions below). Qualified purchasers may pay with company check or credit card. We accept VISA and MasterCard. Large organizations and government purchasers may use corporate purchasing cards.

Invoices shall be payable at the time of service net 30 days. Outstanding (overdue) balances are subject to a $50 one-time late fee and 1.5% monthly interest charge, or the maximum amount allowable by law. A $50 service charge shall apply for any returned check. If legal action becomes necessary to collect an outstanding balance (including any shipping charges, COD or service charges or other fees), the customer shall be responsible to pay, in addition to the outstanding balance, the costs incurred by Tuxedo Ranch, LLC. to collect same, including, without limitation, its attorneys fees, costs and expenses. Tuxedo Ranch cannot be held accountable for third-party shipping delays. All sales are final.

Our products and services will be on-time, budget-friendly, forward-thinking, creative, and always completed with your best interests in mind. If your order does not meet or exceed our high standards, we will either credit, refund or replace your order immediately.

Tuxedo Ranch has an ongoing commitment to helping the environment. As part of our effort, we’re providing you with the opportunity to offset the climate-altering CO2 emissions from shipping your purchase. You’ll help build new wind farms with NativeEnergy, which will displace energy from burning fossil fuels, reducing CO2 pollution on your behalf. Just check the “Ship Green!” checkbox on your order confirmation to add $2.00 to your total shipping cost for one order only, offsetting an estimated 300 lbs. of CO2 over the operating life of your wind farm. Learn More.

If your items will be sold or distributed in the state of California, a warning may be required under the California State Safe Drinking Water and Toxic Enforcement Act of 1986 (popularly known as “Proposition 65”).

If anyone ships the products of Tuxedo Ranch or our suppliers for distribution in California without
appropriate warnings under Proposition 65 then it agrees to hold Tuxedo Ranch, LLC.; its officers,
directors, and employees harmless for any legal actions that may be instituted with respect to the product(s)
in issue and will be responsible for all fines, judgments or penalties, that may be imposed or sought to be
imposed against Tuxedo Ranch LLC. and any legal fees, court costs and costs of litigation that may be
incurred by Tuxedo Ranch LLC., in defending any such action instituted against it or with which it is
threatened.